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SMS terms and conditions

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VHP does not provide SMS or texting services to members currently. Communication with VHP members is conducted through VHP Connect (www.vhpconnect.org), the VHP website (www.valleyhealthplan.org), direct mail, and through the Member Services Department by email at: [email protected] or via the hotline: 1.888.421.8444.

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*Valley Health Plan is owned and operated by the County of Santa Clara

Main Office

2480 N. First Street, Suite 160 San Jose, CA 95131

*If you are sending mail to VHP, please use our main office address.

Satellite Office

917A N. Main Street
Salinas, CA 93906

Member Services

Toll-Free: 1.888.421.8444
Fax: 408.885.4425

24/7 Nurse Line

Covered CA/IFP: 1.855.348.9119 (toll-free)
Employer Group: 1.866.682.9492 (toll-free)

Hospital Transfers and Admissions

If you are a provider or a hospital and you need to request a patient transfer or admission, please contact the numbers listed below for assistance.

Phone: 1.855.254.8264 (toll-free)
Fax: 1.408.947.2143

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