Call Member Services
1-888-421-8444
Commercial Members: Monday – Friday, 9 a.m. – 5 p.m. PST
Covered CA and IFP Members: Monday – Friday, 8 a.m. – 6 p.m. PST
For quality assurance, your call will be recorded. If you prefer not to be recorded, please let the representative know when your call is answered.
For the hearing and speech impaired, call the California Relay Service (CRS) by simply dialing 711 or the 800 CRS number from your modality
Send a Secure Message through VHP Connect (member portal)
Follow the prompts to sign up for a VHP Connect account at www.vhpconnect.org. Or to learn more about our member portal features, visit our webpage about VHP Connect.
Use Our Online Forms
- Use the online form below for general questions or requests.
- If you want to file a grievance (complaint), fill out our online grievance form.
Email Us
You may email us at [email protected]. Please include your name, date of birth, and your VHP ID number.
Please note: Email is not secure. It’s possible for others to see your email, similar to a postcard sent through the mail. For secure communication, call us or sign up for and use our member portal, VHP Connect.
Send Mail or Visit In-Person
2480 N. First Street, Suite 160
San Jose, CA 95131
