Choosing and Changing Your Primary Care Provider

Choosing and Changing your Primary Care Provider (PCP)

Valley Health Plan (VHP) offers you several ways to choose a Primary Care Provider (PCP). We encourage you to take the time to research available Primary Care Providers and make an informed choice based upon you and your family’s needs and preferences.

Ways to make an informed decision:

  • Visit the VHP Provider Search to learn more about VHP’s network of doctors and which doctors are available to you within your plan.
  • Contact Member Services at 1.888.421-8444 (toll-free) to speak with one of our knowledgeable and friendly Member Service Specialists.
  • Use the internet to research physicians that you find in the VHP Provider Search to read about their credentials, affiliations and specialties. You can also use the internet to find out what other patients say about the care they receive from a physician.
  • Talk to your friends, family and neighbors. Often the best information comes from the people you know and trust.

As a Member, you have the right to change your Primary Care Provider (PCP) at any time. The change will take effect on the first day of the next month after your request is received. During that time a new Member ID card will be sent to you with the name of your new PCP.

It is important that you wait to seek services from your new PCP until the change has become effective or you could be financially responsible for any services received.

To choose or change your PCP, contact VHP Member Services by email at [email protected], by phone at 1.888.421.8444 (toll-free), or by using the Contact Us form.​

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