Myth 5: It takes forever to get a referral to see a specialist



FACT: VHP processes referrals Fast!

Referrals are placed into 3 categories: Routine, Urgent or Emergency

  • Routine referrals are processed within 3 – 5 business days

  • Urgent referrals are processed within 72 hours

  • Emergency referrals are processed immediately or the doctor will ask for a retroactive referral after care is given

  • Many routine visits like diabetes management, OB/GYN, and primary, urgent or prenatal care do not require a referral

                     …and you don’t need to get the same referral over and over

  • Referrals are good for 3 months

  • 1 referral for multiple visits within the 3 month period to deal with the same medical condition



©2021 County of Santa Clara. All rights reserved.