Periodically, Valley Health Plan will be sending you Member Updates to provide you with important benefit information, changes in policy, or new state regulations. Please keep these updates with your VHP Evidence of Coverage & Disclosure Form (EOC) booklet. These Member Updates along with articles in the Perspectives Newsletter will be your notification of changes related to your contract with Valley Health Plan (VHP).

Member Update September 2022

What You Need to Know About Monkeypox (MPX)

CDC Monkeypox (MPX) Illustration


Vaccine Eligibility and Coverage

VHP is monitoring updates related to the monkeypox (MPX) virus.  Due to a limited supply, you must meet criteria set by local health officials or your healthcare provider to receive the vaccine.  If you qualify for a MPX vaccine in your county, then you will be asked to provide your insurance ID information.  VHP will cover MPX vaccine costs, and you will not be billed.

How can you get vaccinated? 

  • Santa Clara County Residents Visit:  https://vax.sccgov.org/
  • San Benito County Residents Call:  1-831-637-5367
  • Monterey County Residents Call:  1-831-755-4521
  • Residents in other counties, contact your local public health department: 


Additional Resources

Member Update September 2021

AAAHC Accreditation Survey

Valley Health Plan (VHP) will be undergoing a re-accreditation survey by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC) on October 26-28th, 2021 for all Commercial Lines of Business. This survey is conducted on a three-year cycle to ensure the health plan continues to provide quality services to its members in alignment with AAAHC's national standards of care. All interested individuals holding pertinent and valid information about the organization’s compliance with AAAHC standards may request a presentation with AAAHC surveyors or may communicate such information in writing or by telephone to AAAHC for consideration. Any additional information can also be provided and discussed with the Valley Health Plan Accreditation Director, Carley Flores at [email protected]

Public Notice Posting - AAAHC Re-Accreditation Survey 2021

Member Update - February 2021


Valley Health plan contracted with SPH  Analytics NCQA certified vendor to field the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey for Commercial and Qualified Health Plan (QHP) survey for Exchange plans. 

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Member Update - December 2021

2020 HEDIS Results

Valley Health Plan (VHP) is proud to report improvements in many of the 2020 Healthcare Effectiveness Data and Information Sets (HEDIS). VHP monitors and tracks HEDIS scores to evaluate the performance of clinical quality measures and other important aspects of the care and services provided by VHP and its network of contracted providers.

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Member Update - September 2021

How the Quality Management (QM) Team is Working for You

The Quality Management program is centered on Valley Health Plan’s (VHP) vision and mission. The scope and content of the quality program represent the entire VHP delivery system. The team’s monitoring and evaluation activities involve a planned, systematic, and ongoing process to improve the quality of care and service members receive.

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