Non-Discrimination and Language Policy

Discrimination is Against the Law

Valley Health Plan (VHP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, or any other classification prohibited by state or federal laws. VHP does not exclude people or treat them differently because of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, or any other classification prohibited by state or federal laws.           

Valley Health Plan:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:

    • ​​Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • ​Provides free language services to people whose primary language is not English, such as:
    • ​​Qualified interpreters
    • Information written in other languages

​​​If you need these services, contact VHP Member Service Department. 

If you believe that VHP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, or any other classification prohibited by state or federal laws, you can file a grievance with:

  • ​Valley H​ealth Plan Member Services
    2480 North First Street, Ste 200, San Jose, CA 95131
    1.888.421.8444, California Relay Service (CRS) 711 or the 800 CSR number from your modality
    Email: [email protected]

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Valley Health Plan Member Services is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf​, or by mail or phone at: 

  • ​​U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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