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Notice of privacy practices

Valley health plan does not share your health information with anyone without your authorization unless we are permitted to do so by law.

This notice describes how medical information about you may be used, shared, or disclosed, and how you can get access to this information.

If you have any questions about this notice, please contact:

Valley Health Plan Member Services Department 
(408) 885-4760 or (888) 421-8444 (toll-free)
Monday – Friday (8:00 a.m. – 5:00 p.m.)

Safeguarding and protection of data

Valley Health Plan collects and maintains protected health information (PHI) and electronic protected health information (ePHI) data about its patients and plan members. HIPAA regulations, NCQA requirements and California state law limit the access, use, and disclosure of such PHI/ePHI by VHP workforce members. VHP has created policies and procedures to help workforce members secure and protect the PHI/ePHI of our patients and plan members.

Federal and state laws and regulations protect the confidentiality of PHI/ePHI data and specify when VHP can access, use, or disclose PHI/ePHI. In order to protect the privacy and confidentiality of our patients’ and health plan members’ PHI/ePHI and to comply with federal and state laws and regulations, all VHP workforce members are required to comply with the provisions of this policy. You may also request a print copy of this policy to be mailed to you by contacting Member Services Monday through Friday, 9am – 5pm, at [email protected] or (888) 421-8444 (toll-free).