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Try VHP's MDLIVE telehealth benefit today!​

​MDLIVE Telehealth Benefit - Try it!

We all know what a pain it can be to get sick in the evening or on a weekend, and even at work!  

VHP Members can access primary care and behavioral health providers for a wide range of urgent and non-emergency conditions for the same cost as a regular doctor visit on an on demand or scheduled basis

Visit or call 1.888.467.4614 (toll-free) to activate your account or schedule an appointment (language assistance is available). Keep a look out for an MDLIVE membership package and ID card.​​​

For more information click below:  ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​
Frequently Asked Questions
Who are some of MDLIVE’s customers?
MDLIVE’s major clients include familiar names such as Aetna, Cigna, HealthNet, Humana, Regence Blue Cross and Blue Shield, Molina Healthcare, Sutter Health, Hospital Corporation of America, Coca Cola, Staples, Yahoo, Samsung, Twitter and others.
Who can use MDLIVE?
VHP Employer Group, Covered California, and Individual & Family Plan members may register and use MDLIVE for medical and behavioral health services on or after July 5, 2017. 

VHP Managed Medi-Cal and Healthy Kids members are not eligible to use MDLIVE at this time.
Is MDLIVE appropriate for every medical condition?
No. MDLIVE providers are not intended to replace members’ PCPs or to be used in life-threatening emergencies. In case of a life-threatening emergency, members should dial 911 immediately.
MDLIVE providers handle non-emergency medical conditions and can often substitute for a doctor’s office, urgent care center, or emergency room visit for common conditions like the flu or pink eye.
Where is MDLIVE available?
MDLIVE is available anywhere in the United States. When VHP members log in and request appointments, they will be shown doctors who are licensed to practice in California.
When is MDLIVE available?
MDLIVE phone consultations are available 24/7/365, even holidays, while video consultations are available during the hours of 7 a.m. to 9 p.m., 7 days a week or by scheduled availability. Once a member logs in, they will have the option to select a doctor who is currently available, schedule an appointment, or talk to the next available doctor on call.
What are the most common conditions MDLIVE medical and behavioral health providers treat?

MDLIVE medical providers diagnose and treat many non-emergency conditions, including:




Sore Throats


Ear problems

Pink eye

Urinary problems/UTI







Respiratory problems

And more


Insect bites

Sinus problems




MDLIVE behavioral health providers offer services to the extent they are appropriate for remote and virtual diagnosis and treatment include, but are not limited to, talk therapy, psychiatric diagnosis, ongoing psychotherapy and medication management.

MDLIVE’s online therapists are trained to help with a wide range of concerns, including:


Gay/Lesbian/Bisexual/Transgender issues

Parenting issues

Bipolar disorders

Grief and loss

Postpartum depression

Child and adolescent issues

Life changes

Relationship/Marriage issues


Men’s/Women’s issues


Eating disorders

Panic disorders

Trauma and PTSD

And more


Who are the MDLIVE providers?
All MDLIVE doctors are U.S. board certified, have on average 15+ years of experience, and are able to treat a wide range of conditions. When VHP members log in and request appointments, they will be shown doctors who are licensed to practice in California.
How many providers are available?
Approximately 532 providers will be available to VHP’s Employer Group, Covered California, and Individual & Family Plan members. This includes over 500 Medical and 32 Behavioral Health providers.
What if members travel outside California?
Members may visit with MDLIVE providers outside California as well. However, if a member is out of state, they will visit with a provider licensed in that state. In other words, the state where a member is physically located determines which providers will be available based on licensure. The exception is for Behavioral Health in that members will visit with MDLIVE providers licensed in California.
What is MDLIVE?
MDLIVE is a telehealth solution established in 2009 and is headquartered in Sunrise, FL. MDLIVE has over 5,000,000 patients registered nationally, and performs approximately 10,000 consults per month. In California, MDLIVE has approximately 70,000 registered patients.

With MDLIVE, Valley Health Plan (VHP) members can access a board-certified doctor via secure online video, phone, or the MDLIVE App-anytime, anywhere, 24/7/365. MDLIVE is as an alternative to expensive urgent care visits or waiting days to get an appointment with primary care doctors for non-emergency medical conditions.

MDLIVE providers can diagnose symptoms, prescribe non-narcotic medication (if needed), and send e-prescriptions to members' VHP plan pharmacy of choice.
Can a doctor prescribe medication as part of a MDLIVE appointment?
Yes. If the MDLIVE doctor believes medication is needed, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to a member’s preferred plan pharmacy. VHP members are highly encouraged to use in-network plan pharmacies. If for any reason a member’s preferred plan pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for MDLIVE doctors to sign and fax. All prescriptions are fully compliant and include all required information.
Are authorizations required?
No. Telehealth is designed to offer quick and convenient access to eligible members and cost savings to VHP through expected reductions in urgent care and emergency room costs.

However, MDLIVE will provide VHP quarterly reports that will allow VHP to review and manage various performance metrics including:

Consultations & registrations

Top 5 prescriptions written

Potential savings

Prescription frequency

Customer satisfaction

Utilization & demographic data

Top 5 diagnosis

Service standards metrics

What about member medical records?
Members are encouraged to complete their online medical history profile to better prepare for their MDLIVE appointment. Members may upload photos and medical record documents in multiple file formats to share with providers.
Online records stored with MDLIVE are not automatically transferred to a member’s PCP or other VHP providers. The member may elect online to share their MDLIVE visit(s) with their VHP PCP.
Is MDLIVE safe and private?
Yes. MDLIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share patient information with members’ selected doctors and pharmacies.
Can non-English speaking members access MDLIVE?
Yes. MDLIVE partners with Language Line Solutions and offers interpreter services from approximately 6,000 medically trained linguists who speak approximately 200 different languages. Language Line Solutions is available 24/7/365. A VHP member may call 1.888.467.4614 (toll-free) to connect with Language Line Solutions.

How do members access MDLIVE?
Members can access MDLIVE through PCs, smartphones, tablets, and telephone.
  • ​The MDLIVE app is available through the Apple App Store and Google Play Store.
  • The website address​ for VHP Employer Group, Covered California, and Individual & Family Plan members is
How do VHP members register to use MDLIVE?
VHP Employer Group, Covered California, and Individual & Family Plan members can activate their accounts by one of the following methods:
  • Visit and click “Activate Now”
  • MDLIVE can be accessed on most mobile devices with internet connection. The MDLIVE App is available for download in the Apple App Store and Google Play Store.
  • Call MDLIVE at 1.888.467.4614 (toll-free).
What are the member costs?
MDLIVE provider visits are the same cost to the member as an in-person visit.
  • For VHP Employer Group members, there are no copayments or additional costs.
  • For Covered California and Individual & Family Plan members, copayments and coinsurance costs are determined by benefit plan designs.
​Members will only be charged after they choose to visit with a doctor and their appointment time and payment information are confirmed.  Members can cancel appointments and receive full refunds, provided they cancel at least 24 hours before the appointment time.  MDLIVE accepts most major credit and debit cards.  
Where can I learn more about how MDLIVE works?
Eligible members can view online You Tube videos to learn more about MDLIVE’s medical and teletherapy products.
For other questions?
Call MDLIVE at 1.888.467.4614 (toll-free). MDLIVE has highly trained health service specialists standing by to take member calls 24/7/365.

How to sign up for MDLIVE or activate your MDLIVE account:
  1. ​Go to\VHP​ and click "Activate Now".
  2. Call 1.888.467.4614 toll free.
  3. Download the MDLIVE App, available for IPhone and Andriod.​​​
Instructional Videos & Customer Stories
MDLIVE Instructional Videos
  Benefits of teletherapy:

  How it works for Patients:
MDLIVE Customer Stories

  Customer Story - Alfred Bordelon:

  Customer Story - Lauren Winkler:

  Customer Story - Matthew Ullrich:

  Customer Story - Bonnie Silva:

  Customer Story - Erin Simpson:


Meet Sophie, your MDLIVE Personal Health Assistant.  Sophie makes creating an account quick and easy using your smartphone.

Text "VHP" to 635483 to get started.


Fun Facts!

Did you know MDLIVE lets you choose the pharmacy that's most convenient for you - wherever you are?

When you set up your account, you'll be asked to choose your in-network pharmacy as part of completing your profile.  Depending on where you are - work, home or traveling, you can change this selection at any time to have your prescription ready at the pharmacy that's most convenient for you at the time of your appointment. 

Last updated: 5/27/2020 1:28 PM