On July 1, 2018, VHP will begin using Costco Pharmacy as its new prescription drug mail order provider. A Costco membership is not required to use the Costco Pharmacy. Your prescription drug coverage will still be managed by Navitus, VHP’s pharmacy benefit manager. VHP will no longer be using Novixus Pharmacy services. To make this transition easier, you can fill prescriptions through Novixus until July 31, 2018.
We understand that change is not always easy or convenient. However, we believe this will be a positive change for our members.
Costco Pharmacy offers key benefits:
- Online Access with convenient 24/7 access to refills and status check at www.pharmacy.costco.com or the automated phone system at 800-607-6861.
- Customer Service hours are Monday through Friday, 5:00 a.m. to 7:00 p.m. PST and Saturday, 9:30 a.m. to 2:00 p.m. PST.
What this means to you:
You must register and create an account with Costco Pharmacy before filling a prescription, even if you are currently using your mail order benefit. You will also need to ask your prescriber to submit new prescriptions for all of your medications to Costco Pharmacy.
How do I register with Costco Pharmacy?
To register online, visit www.pharmacy.costco.com
and click “Sign In/Register.” Select “Create Account.” Enter your email address and password, and follow the instructions.
How do I renew or start a new prescription?
Prescriptions should include:
- Member name
- Date of birth
- Phone number
- Shipping address
Members can send prescriptions directly to:
Costco Mail Order
215 Deninger Circle
Corona, CA 92880
Physicians can prescribe by:
- Calling 800-607-6861
- Fax: 1.888.545.4615
- e-Prescription: Costco Mail order, 215 Deninger Circle, Corona, CA
Costco Pharmacy offers the following three delivery service options for prescription orders:
- Standard USPS - Free
- 3 Day UPS - $10.95
- 2 Day UPS - $13.95
If you have any questions about pharmacy benefits, please call Navitus Customer Care at 866-333-2757. If you have questions about mail order, please call Costco Pharmacy at 800-607-6861.