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Periodically, Valley Health Plan will be sending you Member Updates to provide you with important benefit information, changes in policy or new state regulations. Please keep these updates with your VHP Evidence of Coverage & Disclosure Form (EOC) booklet. These Member Updates along with articles in the Perspectives Newsletter will be your notification of changes related to your contract with Valley Health Plan (VHP).


How the Quality Management (QM) Team is Working for You

The Quality Management program is centered on Valley Health Plan’s (VHP) vision and mission. The scope and content of the quality program represents the entire VHP delivery system. The team’s monitoring and evaluation activities involve a planned, systematic, and ongoing process to improve the quality of care and service members receive. 


Member Update - October 2019​


2019 HEDIS Results

Valley Health Plan (VHP) is proud to report improvements in many of the 2019 Healthcare Effectiveness Data and Information Sets (HEDIS). VHP monitors and tracks HEDIS scores to evaluate the performance of clinical quality mesaures and other important aspects of the care and services provided by VHP and its network of contracted providers. 


Member Update - Oct​ober 2019


Valley Health plan contracted with DSS Research a NCQA certified vendor to field the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey for Commercial and Qualified Health Plan (QHP) survey for Exchange plans. 




​Member Update - October 2017

VHP Achieves AAAHC Accreditation

Valley Health plan (VHP) has achieved accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC). The AAAHC accreditation is a widely recognized symbol of quality.



Member Update - July 2017
New L​aw Protects Consumers from Surprise Medical Bills

A new law created by Assembly Bill (AB) 72 (Bonta, Chapter 492, Statutes of 2016) protects consumers from surprise medical bills when they go to in-network facilities such as hospitals, labs or imaging centers. This new consumer protection starts July 1, 2017, and makes sure consumers only have to pay their in-network cost sharing. Providers now cannot send consumers out-of-network bills when the consumer did everything right and went to an in-network facility.
Last updated: 10/8/2020 11:33 AM