In the case of a life-threatening situation or emergency, call 911.
For urgent medical issues and questions, it is always recommended that you contact your Primary Care Physician (PCP) or call the:
24/7 Nurse Advice Line
- Employer Group: 1.866.682.9492 (toll-free)
- Covered California and Individual & Family Plan: 1.855.348.9119 (toll-free)
VHP has several network urgent care clinics, many with services available on a walk-in basis. Walk-in days/hours are subject to change, please call ahead to confirm.
Out-of-Network Urgent Care Services
If it is necessary to receive urgent care services outside of the VHP service area and it is during VHP business hours (M–F, 9am–5pm), please call Member Services at 1.888.421.8444 (toll-free). A Member Services Representative can assist you by either directing your call to a VHP nurse for advice and/or by obtaining approval to seek services with an out-of-network urgent care provider.
If after business hours, please call our 24/7 Nurse Advice Line and they can direct you to the closest medical facility. When seeking services, present your VHP ID card as well as another form of photo ID.
Except in the case of an urgent medical need or emergency services, prescriptions must be filled at a VHP Network Pharmacy Location
All follow-up care for out-of-network urgent care services must be provided by your VHP PCP unless pre-authorized by Valley Health Plan.