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Valley Health Plan

Alert!

Valley Health Plan is experiencing a technical billing issue resulting in payment update delays to your account.  As a result, you may see your account as outstanding or still in pending status even if it should be in good standing as you have made your initial payment. If you have been impacted or have any concerns, please contact Member Services by email [email protected] or by phone 1.888.421.8444.  We apologize for any inconvenience this may have caused.

Billing and payment

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Thank you for choosing Valley Health Plan (VHP) for high-quality, local care. As part of our commitment to making your experience as stress-free and easy as possible, we have several ways for you to pay your monthly premium. Paying on time ensures your coverage begins as quickly as possible and stays active throughout the year.

Now there are more ways than ever to pay your premium.

1) Online with free Auto Pay or Quick Pay using a credit card, debit card, or echeck.

  • AutoPay lets you set up an automatic monthly payment using a debit or credit card so you never have to worry about missing or being late with a payment again.
  • Quick Pay lets you make a one-time payment to be withdrawn on the next business day by setting up a profile with a User ID and password or making a payment as a visitor.

  • An email address and the Premium Billing Account ID# are required to sign up for online payments.  The Premium Billing Account ID# can be found on any billing statement or at VHP Connect (www.vhpconnect.org). Your Premium Billing Account ID# will start with the letter “I” (for invoice) followed by your full Premium Billing Account ID# as shown below. 

    Premium Billing Account ID Example
  • Set up automatic payments by the 23rd of the month to avoid potential late payments.
  • Online Payment Instructions

Pay online

2) By check or money order

Please make all checks payable to Valley Health Plan

For Standard Mail, mail to:

Valley Health Plan
PO Box 103333
Pasadena, CA  91189

For Overnight Mail, mail to:

JPMorgan Chase
Valley Health Plan – Box# 103333
2710 Media Center Dr.
Building # 6, Suite # 120
Los Angeles, CA 90065

If you have any questions, please contact VHP Member Services at (888) 421-8444 (toll-free) between 8 am to 5 pm, Monday through Friday. Closed on holidays.