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Valley Health Plan

Care Management Program

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Valley Health Plan (VHP) has a care management program designed to work with our members who have one or more health conditions to help improve their health and quality of life. The programs consist of case management, care coordination, and preventive health education and are FREE for members who qualify based on medical need. This program is voluntary and you can opt out at any time. Ways to enroll in the program: Your doctor may refer you to the program, Valley Health Plan may refer your to the program, and you can self-refer by calling the number below.

Get on the road to better health today!

A Condition Management Program care manager will call you to get you started. Take advantage of this great care program and enroll today! 

If you would like more information about the program or want to get started right away, please call us at 669.220.5235. Staff members are available between 9:00 am and 5:00 pm (PST) Monday through Friday. If you use a TTY, call 1.800.735.2929 (toll-free) or your local Telecommunications Relay Service to talk to a program nurse.  

You may file a complaint against the program by calling Valley Health Plan Members Services at 1.888.241.8444 (toll-free).

Pregnancy and Postpartum Wellness Program

Valley Health Plan’s (VHP) Pregnancy and Postpartum Wellness Program

Welcome to VHPs Pregnancy and Postpartum Wellness Program! We know that being a mom and mom-to-be comes with joy and challenges. At VHP, we care and value the health and wellness of all our moms, so we have designed this program to support you during this important time.

What is Maternal Mental Health?

Maternal mental health refers to the emotional well-being of moms during pregnancy and after giving birth. It is normal to experience a range of feelings during this time, like happiness, excitement, and sometimes stress or sadness. The program goal is to help all moms cope with these emotions and provide support and education.

Why is Maternal Mental Health Important?

Being a mom can be rewarding and overwhelming, and taking care of your mental health is important. When moms feel good emotionally, it benefits them, their babies, and their families. The program is here to help you stay strong and positive as you navigate motherhood.

What does the Pregnancy and Postpartum Wellness Program offer?

The program gives you the tools to get healthy and stay healthy. As part of the program, we offer to all our moms the following resources.

1. Support: a safe space for you to express your feelings and concerns. We provide access to trained professionals experienced in maternal mental health. They listen, offer guidance, and connect you to resources to help you navigate this important stage of life.
2. Education: easy-to-read materials to help you learn more about maternal mental health, self-care, and coping skills.
3. Referral: to connect you with local mental health professionals, therapists, or support services specializing in maternal mental health. We want to ensure every mom can access the appropriate care and resources to address their needs.

How do I Join the VHP Pregnancy and Postpartum Wellness Program?

If you are a VHP member, you are eligible to enroll at no cost to you. If you are not a VHP member, contact VHPs Member Services team to join today!

Your mental health is just as important as your physical health. With VHPs Pregnancy and Postpartum Wellness Program, we are here to support you on your health journey. To learn more about the program or if you want to get started right away, please call us at (669) 220-5235, and press 2 for Case Management. Staff members are here between 8:00 am and 5:00 pm (PST) Monday through Friday. You can also contact us by email at [email protected]. For TTY, contact the California Relay at (800) 735-2929 (Dial 711)

Transitional Care Services (TCS) Program

Care transitions happen as your health condition and care needs change. The VHP Transitional Care Services (TCS) Program is here to help you as you move from one level of care to another. Phone support by a dedicated care team is offered in the first month as you transition into the community.

Services may include:

  • Staff will help you to schedule a follow-up visit with the primary care provider ideally within 14 days of discharge.
  • Staff will support care gap closure by scheduling additional visits, if needed.
  • Staff will coordinate other specialty appointments, if needed.
  • Staff will connect you to any necessary outside resources. This may include referrals to Enhanced Care Management, or continuing to Complex Case Management services.

Our team of care coordinators, social workers and registered nurses are ready to help you. 

VHP staff may contact you if you would like to enroll. You may also self-refer. Please call us at 669.220.5235 and press 4 for Transitional Care Services. Staff members are here between 8:00 am and 5:00 pm (PST) Monday through Friday. You can also contact us by email at [email protected]. For TTY, contact the California Relay at 1-800-735-2929 (Dial 711).