Covered California & IFP Member Portal


 

 

Effective January 1, 2022, the Member Portal will be deactivated temporarily and unavailable for use.  Valley Health Plan is working hard to develop a new member portal with enhanced features which will improve the customer experience .  If you have questions or need assistance please contact Member Services by email at [email protected] or by phone 1.888.421.8444, option 3 (toll-free).

Covered California and Individual & Family Plan Members can:

  • View eligibility and benefit plan information
  • Search claim and authorization history & status
  • Order new ID card(s) / print temporary card(s)
  • Change Primary Care Providers (PCPs)
  • And more!

 

Contact Guidelines:

1. Contact Covered California at (800) 300-1506 or visit CoveredCA.com to:

• Update your address and contact information

• Report any changes to your income

• Update information such as citizenship and proof of residency

• Make changes to your health coverage

• Ask questions about financial assistance

• Cancel your coverage

• For QHPs only: Request a copy of your IRS Form 1095-A and, when applicable, the California Form FTB 3895 California Health Insurance Marketplace Statement

2. Contact VHP at (888) 421-8444 or visit www.valleyhealthplan.org to:

• Make a payment or ask a question about billing and payments

• Request a new membership ID card

• Learn more about benefits and eligibility

• Get help finding doctors or other providers

• Find out how claims for services

​For questions or access issues, contact Member Services [email protected] or 1.888.421.8444, option 3 (toll-free).​​

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