Valley Health Plan new member orientation video now available!

Welcome to Valley Health Plan! As a new VHP member, we want to help you get the most out of your plan. This new member orientation video will introduce you to key features of your plan and guide you through important processes like how to choose your Primary Care Provider (PCP), find out where to get your prescriptions filled, and what to do when you need emergency or urgent care.

What you’ll learn in our new member orientation video:

0:00 - Intro Welcome to Valley Health Plan 
0:55 - Understanding Your Coverage 
2:58 - Reading Your Insurance Card 
4:35 - Provider and Pharmacy Network 
6:52 - RX Exception Process 
9:10 - Choosing Your Primary Care Doctor 
11:34 - Scheduling an Appointment 
14:03 - Specialty Care and Referrals 
15:39 - Premium Payments - How to Pay Your Invoice 
17:37 - Pediatric Benefits 
20:15 - Health and Wellness Benefits - Nutrition, Fitness, Tobacco Cessation, Weight Watchers 
30:42 - Nurse Advice and MDLIVE Telehealth 
33:49 - Member Resources - Language Assistance, Care Management Program 
37:35 - VHP Connect - Online Member Portal 
39:11 - Contact Member Services

Watch New Member Orientation Video

Our Member Services Department is here to help

Have more questions? Contact our Member Services Department by email at [email protected] or by phone at (888) 421-8444.