Benefits and Coverage Handbooks
We are continuing to grow and expand our network to bring our Members more choices for care!
The Benefits and Coverage Handbook, also known as the Combined Evidence of Coverage or EOC, provides information about how to access services, member benefits, and your rights as a health care consumer.
Benefits and Coverage Handbooks (EOC) for Covered California and IFP Plans
Benefits and Coverage Handbooks (EOC) for Employer Group Plans
VHP recently expanded our health care offerings to include San Benito and Monterey Counties. As part of our expansion, we have been working to grow our provider network in Santa Clara, San Benito, and Monterey Counties. All members, regardless of where they live have access to the entire provider network listed in our Provider Directory.
Members can look at VHP’s Provider Directory at https://eservices.sccgov.org/vhpservices to locate a specific provider or find a provider near you that offers the services you need. If you do not find a particular provider within our network and would like to suggest that we try contracting with them, please contact our Provider Relations Department.
Please take some time to read through this document, some of the following information you may find particularly helpful include:
- Choice of Physician & Providers
- Access to Care Emergency & Urgently Needed Services
- Summary of Benefits Table
- Descriptions of Benefit Limitations & Exclusions
- Member Services Assistance
- Continuity of Care
- Other Health Plan Information
Periodically, VHP will send Member Updates to provide you with important benefit information, changes in policy or new state regulations. Please keep these updates with your VHP Evidence of Coverage & Disclosure Form (EOC) booklet. These Member Updates along with articles in the Perspectives Newsletter will be your notification of changes related to your contract.