Protected Health Information

Valley Health Plan is very serious about your Protected Health Information (PHI) that staff has access to. Information is shared on a need-to-know basis only and discussions regarding PHI are not held in common areas. Staff are trained upon hire about protecting PHI and all the safeguards around oral, written, and electronic access. All written documents that contain PHI are kept locked when not in immediate use. When no longer needed, written PHI is placed in locked shred bins. All electronic PHI is safeguarded with passwords particular to employees who need access to perform job functions, and these passwords must be periodically changed. VHP has firewalls and monitors access to the system to prevent inadvertent loss of PHI. Inappropriate access or use of PHI by employees may result in immediate dismissal from VHP.

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